Motivated Fullstack Developer and IT Support Specialist with hands-on experience in building scalable web applications and optimizing system performance. Leveraging a Bachelor's in Information Technology with AI specialization, adept at troubleshooting complex technical issues, developing responsive user-centric solutions, and enhancing operational efficiency. Proven ability to drive projects independently and collaborate effectively to deliver impactful technological solutions.
IT Support Intern
Abuja, FCT, Nigeria
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Summary
Provided critical technical support for hardware and software issues, ensuring operational continuity and enhanced system performance across the organization.
Highlights
Resolved over 50+ hardware and software issues, reducing system downtime by 15% and ensuring seamless operations for 30+ employees.
Successfully installed and configured 15+ computer systems and network devices, enhancing connectivity and operational efficiency across multiple departments.
Contributed to maintaining 99.9% server uptime and strengthened system security protocols, safeguarding critical data and ensuring business continuity.
Developed and updated 10+ comprehensive IT support procedures and knowledge base articles, improving team efficiency by 20% and reducing resolution times.
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Bachelor of Information Technology – Specialization
Artificial Intelligence
Java, Python, JavaScript, PHP, C#, React, Redux Toolkit.
HTML, CSS, Bootstrap.
MySQL, MongoDB, Git, VS Code, Node.js.
Troubleshooting, Network Configuration, Hardware/Software Maintenance, System Optimization.
Communication, Problem-solving, Attention to Detail, Continuous Learning, Cross-functional Collaboration, User Experience (UX).
Watching movies, Reading novels.
Dean, College of Information Technology and Engineering, Southville International School and Colleges. aris_ignacio@southville.edu.ph
Faculty, College of Information Technology, Southville International School and Colleges. julian_laspona@southville.edu.ph
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Summary
A solo project focused on assisting caregivers in managing medication schedules efficiently, integrating reminders, authentication, and user management modules to significantly reduce medication errors.